Privacy Policy

1. Who We Are

This Privacy Policy explains how VARSHITH CONTENT HOUSE (OPC) PVT LTD, doing business as Agency OS ("we," "us," "our"), collects, uses, discloses, and safeguards information when you visit our website at agencyoslanding.vercel.app, register for our free training, apply to our programs, or opt in to receive text (SMS) messages, WhatsApp messages, or email from us.

2. Information We Collect

When you interact with Agency OS, we may collect the following:

• Personal information you provide: Name, email address, mobile phone number (used for SMS and WhatsApp), and any other details submitted through our registration and application forms.
• Consent records: The specific consent checkboxes you selected, the page URL where you opted in, and the timestamp of your submission.
• Scheduling information: Data you provide when booking a strategy call with our team.
• Automatically collected data: IP address, browser type, device information, pages visited, time spent on site, and referring URLs.

3. How We Use Your Data

We use the information we collect to:

• Review and respond to your registration or application.
• Send you SMS, WhatsApp, and email communications you opted in to receive — including appointment confirmations, appointment reminders, service inquiry responses, and, where you gave separate consent, marketing messages about special offers, discounts, and educational content.
• Deliver our educational program, cohort calls, and coaching services.
• Improve our advertising targeting and website experience.
• Comply with legal obligations.

4. SMS & WhatsApp Messaging Program

When you provide your phone number on our registration or application form, you are presented with two separate, non-pre-selected consent checkboxes. You may choose to opt in to (a) non-marketing messages, (b) marketing messages, both, or neither. Providing your phone number and consent is not a condition of purchasing any product or service.

• Program purpose: The Agency OS messaging program is used to send appointment confirmations, training reminders, appointment reminders, direct responses to service inquiries, and — with your separate marketing consent — occasional marketing messages regarding seasonal specials, discounts, and educational content.
• Message frequency: Message frequency varies based on your interactions with our service. You may typically receive 3–5 messages per month, with additional messages around your training, application, and onboarding.
• Cost: Message and data rates may apply depending on your mobile carrier and plan.
• Opt-out: You may opt out of SMS at any time by replying STOP to any message. You may reply HELP for assistance, or contact us at Varshithmerugu.media@gmail.com. WhatsApp messages can be stopped by replying STOP. Email unsubscribes are handled via the "unsubscribe" link in every email.
• Age requirement: By opting into our SMS services, you represent that you are at least 18 years of age.

5. How We Share Your Data — SMS & WhatsApp Opt-In Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We do not sell, rent, lease, loan, or trade your mobile phone number, WhatsApp identifier, or messaging opt-in consent to any third party for any purpose. We will not share your SMS or WhatsApp opt-in data with any third-party marketer or affiliate.

6. Other Third-Party Tools & Services

Aside from the strict restriction on messaging opt-in data described above, we use the following third-party services to operate our business:

• Vercel: Website hosting and infrastructure analytics.
• Meta Pixel (Facebook / Instagram) and Google Ads: Conversion tracking, ad optimisation, and retargeting. We may share conversion events (such as form submissions or call bookings) with these platforms. We do not share your SMS or WhatsApp opt-in data with any advertising platform.
• Messaging providers: Regulated telecom, SMS, and WhatsApp providers that deliver the messages you opted in to receive. These providers act as processors and are only permitted to use your data to deliver those messages.
• Scheduling & CRM tools: Booking, tracking, and following up on strategy calls.

Each of these services has its own privacy policy governing how they handle your data. We encourage you to review their respective policies.

7. Cookies & Tracking

Our website uses cookies and similar tracking technologies to improve your experience, analyse traffic, and serve relevant advertisements. These include:

• Essential cookies: Required for the website to function.
• Advertising cookies: Used to deliver relevant ads and track conversions (Meta Pixel, Google Ads).

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect website functionality.

8. Data Security

We take the security of your personal data seriously and implement reasonable administrative, technical, and physical safeguards to protect it, including:

• Encryption: Data transmitted between your browser and our servers is encrypted using SSL/TLS. All form submissions are encrypted in transit.
• Access controls: Access to personal data is restricted to authorised personnel who need it to perform their job functions.
• Secure storage: Personal data is stored on secure, access-controlled servers provided by our hosting and CRM providers.
• Third-party security: We use reputable third-party services that maintain their own security certifications and practices.
• Regular review: We periodically review our data collection and storage practices to ensure they remain appropriate.

While no method of transmission or storage is 100% secure, we strive to use commercially acceptable means to protect your personal information.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Deletion: Request that we delete your personal data.
• Opt-out: Unsubscribe from marketing communications at any time.
• Correction: Request corrections to inaccurate personal data.
• GDPR rights (EU residents): Access, rectification, erasure, restriction of processing, data portability, and objection to processing.
• Do Not Sell (California residents): Under the CCPA, you may request that we do not sell your personal information. We do not sell personal information.

To exercise any of these rights, email us at Varshithmerugu.media@gmail.com. We will respond within 30 days.

10. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes described in this policy, or as required by law. If you request deletion, we will remove your data within 30 days, except where we are legally required to retain it. Consent records are retained for the duration of your relationship with us and for a reasonable audit period thereafter.

11. Age Requirement & Children's Privacy

By opting into our SMS services, you represent that you are at least 18 years of age. Our website and services are not directed to or intended for children under 13 years of age, and we do not knowingly collect personal information from children under 13. If we learn that we have inadvertently collected personal information from a child under 13, we will delete it promptly. If you believe we may have collected information from a child under 13, please contact us at Varshithmerugu.media@gmail.com.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after changes constitutes acceptance of the updated policy.

13. Contact

For questions about this Privacy Policy or to exercise your data rights, contact us using the information below.